Terms and Conditions

Terms and Conditions of US Metal Designs: try our best to supply quality ornamental metal components and designs at an economical price while offering the best customer service as possible.

In the following sections we try to spell out as best as we can some of the main Terms and Conditions of dealing with US so as to minimize or negate any unforeseen issues which may arise in our business interactions.

We are open to and welcome any suggestions which may also help reduce any risks which we might not yet considered.

NO MINIMUM ORDER:

We have no minimum order policy.
Each order, large or small, is appreciated and shipped with the same care and attention.
For orders less than $100, a nominal handling fee of $7 will be applied to that order.

TERMS OF PAYMENT:

We accept credit and debit cards, (VISA, MasterCard, Discover, and American Express), a minimum credit card payment of 4% is applied for every credit/debit card payment transaction .
On Delivery all Card transaction is also 4%. Company or personal checks will be accepted upon approval by the credit department. The returned check fee is $56.00. New accounts can also be shipped COD – Certified Check or Money Order.
All new accounts will be given net 15 days upon completion and approval by management. Extended credit will be given at management’s discretion* * Currently Suspended- Due to the Pandemic and Supply Chain Issues we are Unable to Offer any Credit at this time.
Call in payments, includes the standard 4% card processing fee. We will use our system to calculate the shipping as you can on the site and then add in the processing fee to complete the payment.

PRICING:

Catalog prices are subject to change without advance notice.
All shipments will be processed at prices prevailing at the time of order confirmation.
Price quotes are valid for 30 days.

SALES TAX:

Will be Charged, unless you provide us your tax-exempt number on a signed ST3 form, all orders picked up or shipped inside the state of New Jersey must be charged the applicable sales tax.

PRODUCT CONDITION:

Product specifications, dimensions, capacities, weights, etc. are kept as up to date as possible but are also subject to change without notice.
Measurements and Weights are all approximate and maybe in Metric or Imperial.
There might be slight dimensional variations due to many of our components being handmade.
For specific product information or measurements, a US Metal Designs representative should be contacted.
US Metal Designs makes no warranty respecting the merchantability of the products or their suitability or fitness for any particular purpose or use.
All items are manufactured to metric size and for your convenience the nominal size is quoted.
It will behoove us if we did not mention, the ornamental metal industry and ornamental metal in general have existed for millennia. So don’t be surprised if some of our products look like or operates like products another manufacturer or supplier might have. We source our products nationally and globally and you know what, some other supplier’s products might also be ours and vice versa.

SHIPPING:

Each order is shipped the same day payment is received and subject to in-house stock.
All orders are shipped from our warehouse in Linden NJ via USPS, UPS Ground Trac. or Common Carrier. Your invoice will list your Invoice/Online Order Numbers and tracking numbers will be provided once the Order is Shipped.
Shipments may be subject to additional charges such as residential delivery, lift gate service, COD fees, oversize shipment, re-consignment, metro delivery, and other fees.
There are no cancellations on shipped orders.

CLAIMS AND RETURNS:

Please Inspect The Shipment Immediately

US Metal Designs makes every effort to ensure that your shipment has been made to the highest standards of quality.
In the event that an error or damage occurs, refer to the following steps for all orders:

Upon receipt of order, damages, overages, and shortages must be reported within 5 business days of receipt by notifying US Metal Designs Customer Service at (732)744-9814 or Text re-confirm by texting (908)-875-4808.
Retain the merchandise AND packing material for inspection by the carrier.
In order to receive a replacement product or to file a claim, shortages and/or damages must be noted on the bill of lading at the time of delivery by the individual receiving the shipment. Any damage or loss incurred in transit is the responsibility of the carrier.
If you would like to have your Order insured for shipment, please give us a call and we will be delighted to arrange to have it done. This will include paying the insurance fee to the carrier for the value of your goods.

RETURNED GOODS:

Prior to returning products for any reason you must contact our Customer Service department at (732)-744-9814 or in an emergency (908)-875-4808.
A Return Material Authorization number (RMA) is required for all returns. We suggest you request a RMA number to address returns. Returns unaccompanied by an RMA cannot be accepted. For prompt credit processing, please put the RMA number on the packaging.
Stock items ordered in error may be returned for credit within 30 days subject to a 30% restocking fee or $15 minimum. We will be pleased to issue a credit upon US Metal Designs’ inspection and approval.
Specially ordered items cannot be returned. Returns over 30 days from the invoice date will not be accepted. Please have your invoice or order number on hand when calling.
Refunds will be issued after the products is received and inspected. Refund will be issued in full minus any credit card or transactional charges including shipping charges if any.

Note: Any product cut, drilled, painted, or altered in any way by the customer or customer’s agent is non-returnable and not refundable.

Any loss incurred for labor, time, and shipping is not covered. US Metal Designs has no control over end products fabricated with the products purchased from US Metal Designs or the installation procedures used. No warranty is expressed or implied.
All materials MUST be inspected for quality before installation. If further details are required, please contact us.

WARRANTY AND LIABILITY:

All merchandise is produced to standard and commercial tolerances. US Metal Designs warranties its products to be free from defects in workmanship and material. We will replace any items found to be defective within 7 days after receipt of goods . No other warranty is expressed or implied. In particular, US Metal Designs makes no warranty respecting the merchantability of the products or their suitability or fitness for any particular purpose or use. Our only obligation is for replacement or credit. The customer is responsible for testing and verifying the suitability of the product for its intended use. US Metal Designs liability is limited at our election to (1) issue of credit on Buyer’s purchase price, (2) replacement of such products, or (3) repair of such products. US Metal Designs is not liable for any loss, damage, or compensation from the use of the product.